RETURNS POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, CHARGES APPLY.

Is it possible to return my order? Yes, it is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all appropriate parts, components and the packaging has arrived exactly as the product.
2. It is evident that the product has been handled normally, breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We have the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days and if the conditions are met, the return will be officially recognised within this period.

*We reserve the right to reject returned items if we suspect that the items have been used or damaged without fault on our part.

How can I return my order? If your order meets the above conditions, you must follow the following steps to initiate the return process.

• Send an email to: raniasupport@gmail.com
• Make sure the email contains the following:
  • Order number
  • Reason for the return request
  • Photo of the product in case of breakage
  • Customer name + surname
  • Customer address

We will then speak with you and provide you with the return address. Never send the return to the sender address, we will send you the correct address after you request it.

You, the customer, are responsible for the shipping costs of the return of the product. The consumer has the right to cancel in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:

A. CANCELLATION CONDITIONS

Right of cancellation - The cancellation period is 14 days from the day you or a third party nominated by you, other than the carrier, received or accepted the last goods.

Since we work with a completely automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund upon receipt of the goods is not possible.

To exercise your right of cancellation, you must inform us (Rania London) by means of a clear statement (for example, by email) of your decision to cancel this contract. The cancellation is completed when we have received the goods. The costs of returning the goods shall be borne by the buyer.

Note for shipments in transit - Since our products are shipped from Asia, there may be longer transit times which are beyond our control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you can inform us in advance of your cancellation. To ensure you receive the fastest return possible, we ask that you send us a shipping confirmation.

Consequences of cancellation - If you cancel this contract, we must refund you all payments we have received from you, except for delivery costs (except for additional costs resulting from the fact that you chose a type of delivery other than the most economical standard delivery offered by us), without delay and no later than fourteen days from the day we receive notification of your cancellation of this contract and receipt of the goods. For this refund, we will use the same method of payment that you used for the original transaction, unless we expressly agree otherwise with you; in no case will you be charged any fee for this refund.

ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.